Shipping & Returns
HOW LONG BEFORE MY ORDER IS PROCESSED?
When you place an order with us, you will receive an order confirmation to the email provided at checkout. Orders will be processed within 24 hours! You will receive a tracking number once your order has been processed.
Orders are processed Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays will be processed on the next business day.
STANDARD SHIPPING
We currently use Australia Post.
We offer free shipping on orders over $99. For orders under $99, a flat fee of $10 will apply.
Delivery Time: Delivery typically takes 2-7 business days, depending on your location. Please note that delivery times may vary due to factors outside of our control, such as public holidays and weekends.
While we strive to ensure timely delivery, there may be circumstances beyond our control that could affect shipping times. Factors such as Australia Post delays, extreme weather conditions, or public events can impact delivery schedules.
EXPRESS SHIPPING
We currently use Australia Post.
Express shipping is available for a flat fee of $15.
Delivery Time: Express shipping usually takes 1-4 business days. Please place your order by 1 PM (AEST) for same-day dispatch.
While we strive to ensure timely delivery, there may be circumstances beyond our control that could affect shipping times. Factors such as Australia Post delays, extreme weather conditions, or public events can impact delivery schedules.
I HAVE QUESTIONS, WHO CAN I CONTACT?
If you have any questions regarding our shipping policy or need further assistance, please don't hesitate to contact our customer service team at hello@solaéskincaré.com
Returns
DO YOU OFFER RETURNS?
We want you to love our products as much as we do! We offer a full 30-day refund service if your order is damaged or faulty. Please contact us immediately, and we will either refund or replace your order.
If you have questions regarding the use of your products, please reach out to us. We want to ensure that you have the best experience with our skincare line and are more than happy to answer any questions you may have to ensure you achieve the best possible individual results.
WHAT IS THE RETURNS PROCESS?
To initiate a return, simply contact our customer service team at hello@solaéskincare.com. We will provide you with instructions on how to return your item.
WHAT ARE THE CONDITIONS OF RETURN?
To be eligible for a return, products must be returned unopened and in the original packaging. We cannot accept returns of opened products due to health and safety regulations.
WHAT IS THE TIMELINE OF MY RETURN?
Once we receive your returned item, we will process your refund within 7-10 business days. The refund will be issued to the original payment method.
I HAVE QUESTIONS, WHO CAN I CONTACT?
We appreciate your trust in Solaé Skincare and are dedicated to providing you with the best support possible.
If you have any questions or concerns about our return policy, feel free to contact us at hello@solaéskincare.com.