Data Controller

Solaé Skincare is the data controller responsible for how your personal data is collected and used. We are committed to protecting the personal data of our visitors and ensuring your rights as a user are respected, in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What Is This Privacy Policy?

This privacy policy explains how Solaé Skincare collects personal data through your use of our website. This includes data provided when you purchase products, sign up for updates, participate in competitions, or submit inquiries. We use your data to process orders, manage payments, deliver marketing communications (only with your consent), personalise your experience, and provide customer support.

If you have any questions about this privacy policy or your rights regarding your personal data, please contact us at hello@solaéskincare.com

Changes to Your Circumstances

It is essential that your personal data is accurate and up to date. Please inform us if your personal data changes.

How Long Do We Hold Your Data?

We retain your personal data for a limited time, which varies by customer. After this period, your data will be permanently deleted or rendered anonymous.

Data Types & How It Is Used

Here’s a summary of the personal data we collect and how we use it:

+ ID Data (Contact Details): Your name, address, email, phone number, and date of birth (if provided) for account registration, order processing, and age verification. We may send you order updates and promotional information if you opt in.
+ Contract Data and Communication History: Records of your interactions with us (via phone, email, or chat) to enhance customer support and improve our services.
+ Purchase History and Saved Items: Details of your previous orders and browsing history to provide tailored customer support and relevant offers.
+ Device Information: Data about your computer or device to improve user experience and website functionality.
+ Survey and Competition Responses: Information collected from surveys or competitions to enhance our products and services.
+ We may anonymise your personal data for research and analysis purposes.

Data Sharing

We do not sell your personal data. We may share data with:

+ Companies that help fulfil your orders (payment providers, warehouses, delivery services).
+ Professional service providers (marketing agencies, website hosts).
+ Legal and regulatory authorities as required by law.

Data Security

We implement appropriate security measures to protect your personal data from unauthorised access or loss. Access to personal data is limited to authorised personnel who require it for business purposes.

Your Rights

Under applicable laws, you have the following rights:

+ The right to withdraw consent to marketing communications at any time.
+ The right to object to our data processing.
+ The right to data portability.
+ The right to request deletion of your personal data.
+ The right to request a copy of your personal data.
+ The right to know how we make tailored suggestions.

To exercise any of these rights, please contact us using the details provided above.

Changes to Privacy Policy

We regularly review our privacy policy to ensure compliance with regulations. This Privacy Policy was last updated on 21/11/2024. We will notify you of significant changes.

For more information, please email hello@solaéskincare.com